We have a firmly held belief that supplier performance is rarely optimal – and sometimes downright abysmal - yet it can be transformed with comparatively little effort. We also believe that supplier performance is a measure of the health of the relationship and that clients, despite the fact that they “pay the bill”, have clear obligations which are often overlooked.
Our approach typically focuses on identifying the quickest way to achieve maximum value from the relationship. This is often a mix of objective and subjective data and opinion – but ultimately, it means effectively qualifying and quantifying supplier performance prior to agreeing a course of action.
- Optimisation: taking supplier performance to the “next level” - transforming good performance into great performance and maximising value
- Remediation: rectifying underperformance by creating and managing a clear plan to ensure the supplier delivers the contracted services and service levels
- Renegotiation: engaging with the incumbent supplier to address gaps in service vs. customer requirements
